Frustrated by legacy MVNO systems in the past, NowTec has spent 2013 and 2014 with a dedicated team to re-build the support systems required by an MVNO in today’s market.

By starting from scratch, and working very closely with successful MVNO owners, NowTec has applied the latest design and technology techniques to build a truly flexible and powerful system focussed on enabling the MVNO owner and staff to manage their business easily and profitably, while ensuring customer satisfaction and managing risks.

N-BOSS™ contains the following modules, all of which can be white-labelled to reflect the branding of any MVNO. For a full integrated view of N-BOSS™click here.

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A successful MVNO is not only reliant on a well-thought out marketing strategy but also running a profitable business. The many issues facing running a successful business include:

Accurate Billing

The more accurate your billing is, the less Helpdesk calls you will get, the less reputation damage you will suffer, the smaller your churn!! The billing engine has been designed to automatically analyse the invoices before they are sent to alert you to any abnormal patterns or anomalies. In this way, you can correct the problem BEFORE your customer sees it, so improving customer satisfaction and improving the chance you will get paid on time.

Cost Control

Are you being over-charged by your MNO? Our system constantly monitors charges from your MNO, comparing them with your revenues, historical patterns, etc. to alert you when issues occur, allowing you to raise the flag with the MNO before it is too late!

Increase your ARPU

To assist you to increase your ARPU, our system has been designed to analyse customer call patterns against subscription types, customer types etc. The resulting alerts and reports allow you to fine-tune your subscriptions and advertising campaigns to increase ARPU. Once you have taken action, N-BOSS™ will then allow you to monitor if your action has had the desired affect or not.

Reduce your churn

Analyse your churn in real-time, drill-down to analyse details online, develop anti-churn workflow and automate this easily in the system, and then adjust easily as further analysis is done

Monitor your profits

N-BOSS™ shows you your profitability in real-time, allowing you to stay on top of your business at all times and react in a timely fashion.

Manage your business

See all areas of your business from a single screen. The business dashboard allows you to easily see the high-level picture of all aspects of your business, such as acquisition, churn, billing, dealer performance, helpdesk status etc. Using instinctive colour alerting, if you see an issue, you can immediately zoom in on lower levels of detail to identify the incident or trend that has caused the concern. At all times, you can manage your own thresholds such that you are only alerted on events or trends that YOU want to know about.

Improve your marketing

N-BOSS™ can be configured to receive trend data from your marketing statistic supplier and compare that with the huge amounts of data in your own database, so adding to the information from your marketing statistics and allowing you to make even better informed marketing decisions in order to attract more new subscribers.

Add a new subscription immediately

If you want a new subscription type – it can be live within an hour!

Add more Services in 1 system

Is your brand so strong, that you decide to sell additional services to strengthen your offering and reduce churn? N-BOSS™ can also be used for other services, such as TV, Internet, Fixed or Energy. The result allows you to manage your CUSTOMER, not your service. Single bill, cross-service subscriptions are all flexible and easy to maintain and adjust to your view of what the customer wants to stay with you or why more customers will switch to join you.

Reduce your losses to fraud

Suffering from customers not paying? N-BOSS™ provides real-time analysis of subscriber usage behaviour and alerts you when patterns go above the thresholds set by you. This allows you to approach customers at an early stage and avoid fraudulent behaviour and save your revenue every month!

CRM

User-friendly CRM site to manage all aspects of your subscribers, such as: subscription details, usage, billing details, etc

Helpdesk

Fully flexible and expansive Ticketing system to manage all customer queries. Fully integrated with all other modules in the system. Allows fast and accurate responses to calling customers. Integrated with Social Media

Self-Care

Fully integrated customer website (Mywebsite), allowing your customers to manage their own accounts. Changes to capabilities are reflected automatically in this self-care site, allowing you as service provider to dynamically manage your customers

Subscription Management

Highly flexible drag and drop subscription management whereby new subscription forms and their billing consequences can be active in near real-time. Change are automatically reflected in all other relevant parts of the system

Fulfilment

Fully automated interface to fulfilment partner to deliver service hardware to customers. Status of fulfilment fed back into main system for monitoring and alerting capabilities.

Service Activation

Real-Time provisioning of services with Service Provider (e.g. MNO)

Porting

Fully automated interface to 3rd party porting partners such as PortingXS, COIN etc. Porting status is integrated with all other modules so that you and your customer know at all times the status of the port to the new service provider

Reward Scheme

Fully integrated extension to website to allow loyal customers to gain rewards. Full integration to 3rd party reward sites, including purchase of hardware.

Billing

Fully automated process, with in-built pattern-matching, so preventing errors in invoices sent out. XML interface to invoice processing 3rd party

Dealer Portal

Fully configurable portal whereby Dealers can sell your products online, including the ability for you to control what each dealer can and cannot sell

Usage

Real-time service usage is gathered and displayed to the subscriber and you, so allowing customer to manage his own usage of his account. Configurable alert mechanism available to alert abnormal usage versus historical usage

Dunning

Fully automated bi-directional interface to dunning partner to allow timely actions for collection agency, including automatic alerts and configurable events per elapsed days not paid.

BI-Engine

Powerful in-built report generator for you to make adhoc reports on all data within the system to analyse trends, profitability, cost analyses, customer behavior, response to marketing actions etc

Fully Integrated solution

N-BOSS™ can be easily integrated with any Service provider globally. Integration can be based on real-time or batch based usage input from the service provider. Integration to the Service Provider for provisioning is in real-time allowing full control of services by the MVNO.

Real-time integration is also provided for partners performing certain functions for the MVNO, e.g. porting, dunning, fulfilment etc. So whether the MVNO will perform these functions themselves or via partners, N-BOSS™ can support any combination desired.

Should an MVNO have its own systems, for example, reporting, CRM, finance, ERP etc, N-BOSS™ can easily be integrated with these systems in real-time. N-BOSS™ has been designed with such integration in mind and uses the latest middleware techniques to achieve such integration quickly and reliably.

N-BOSS™ has also been designed to manage data from various service providers. In this way, customers seamlessly experience a single experience with the MVNO, by interacting for all services via the same portal, apps, invoices etc.

Manage your profits, risks and customer satisfaction in real-time

N-BOSS™ has been designed specifically to allow MVNO owners to be in control of their business. In order to be successful, creative marketing alone is insufficient. Each customer interaction with your brand has to be optimal. Your website and apps need to be efficient, flexible and incredibly user-friendly. N-BOSS™ provides this as well as allowing you to incorporate your brand as you would like.

If your billing is wrong, late or unclear, your helpdesk will be subdued with complaints, damaging your brand. N-BOSS™ ensures billing is accurate, clear and delivered real-time, so avoiding misunderstandings in your subscriber base. NowTec has learnt from the many mistakes made in the past in this area which has resulted in its excellent billing capability.

N-BOSS™ provides MVNO management with real-time profitability and cost reconciliation. Its powerful management dashboard allows you to be on top of your business at all times. Should a marketing campaign affect your business, you will see it immediately. Should you need to quickly change anything, N-BOSS™ allows this to be done immediately, whether that be a new subscription type, a change in one or a new legal agreement.

N-BOSS™ also provides powerful risk management tools to ensure your business does not suffer. Incorrect billing from your MNO, subscribers committing fraud, negative press in social media? N-BOSS™ allows you to stay on top of all the typical risks faced by an MVNO today.

N-Mobile™ is NowTec’s integration module to an MNO for mobile services. It allows full bi-directional integration with any MNO or multiple MNOs. The level of control needed by an MVNO will determine the level of integration in the network of the MNO. Full control can be achieved by deploying an HLR and IN, or integration can be simpler based on APIs provided by the MNO.

N-Mobile™ is capable of handling which ever level of integration is desired. NowTec has many years of experience implementing deep network integration and has therefore the experience to advise you on the level you will need depending on the marketing niche you wish to offer your subscribers.

N-Mobile™ is also able to integrate with alternative networks to that offered by the MNO. Reducing your costs of providing connectivity for your subscribers can be achieved by offering full or optional connectivity via VOIP, for example, to reduce your costs of international connectivity and those of your subscriber. The possibilities in this area today and more so in the future, allow an MVNO to offer incredibly flexible capabilities to consumers and businesses.

N-Mobile™: How much control
do you
want?

NowTec has successfully implemented Virtual PABX and VOIP solutions and is able to offer highly flexible solutions using this experience, as the margins in GSM only networks declines and opportunities via alternatives increase to maintain margins.

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